How to Get Started at our Office
Call our South office at (702) 434-6920 or Northwest office at (702) 998-5200 to schedule an exam with the provider.
Bring to first appointment:
- Any pertinent imaging studies including x-rays, MRIs, CTs, and ultrasounds
- Outside medical records and hospital discharge papers
- You will receive a Phreesia text confirmation for your appointment along with a patient registration link. Please complete the patient registration prior to your appointment to avoid a 30-minute early arrival.
- Identification (driver’s license or other government-issued ID)
- If you are not a biological parent, please bring papers of custody/guardianship for minor child
- Insurance Cards
- Insurance forms that may be required by your insurance (See Insurance Forms)
- We are unable to treat an unaccompanied minor without the authorized individual.
Finally: Show up at your scheduled time
We look forward to your visit! Our priority is to help you address your condition as safely as possible.
Frequently Asked Questions
FAQs are for general educational purposes only and do not constitute specific medical advice. For specific medical recommendations regarding your child, see a board-certified pediatric orthopedic surgeon.
My child was seen at an urgent care/emergency department. We were told there was no fracture on x-rays, but my child still has pain. Can we schedule an appointment?
We would be happy to see your child. Sometimes hidden or “occult” fractures can occur in children that may not be visible on initial x-rays. Conditions that do not involve broken bones may also lead to difficulties. At times, orthopedic care may also be helpful for soft-tissue injuries and contusions even in the absence of apparent fracture. If your child continues to experience problems after an injury or you feel that something is not right, it may be appropriate to consult with a licensed medical professional.
Will my child need a surgery for his/her fracture or condition?
We are not able to provide specific medical advice without seeing and evaluating your child. A provider can evaluate your child in the orthopedic clinic and provide information and individualized recommendations based on your child’s condition and current evidence-based medical guidelines and research.
Fortunately, many (although not all) musculoskeletal conditions in children can be successfully treated without surgery. Because of children’s greater healing and remodeling potential, some conditions for which surgery may typically be recommended in adults may not necessarily require surgery in children. Other conditions may need surgery to achieve optimal outcomes. In some cases, either surgical or non-surgical treatment may be medically reasonable treatment options, each with potential advantages and disadvantages.
Our providers are committed to evaluating your child, explaining medically reasonable treatment options with their pros and cons, and listening carefully to your wishes and preferences. When various medically appropriate and reasonable treatment options may exist, we are committed to empowering you with current information and working with you to find the best option for your child.
My child is a current patient. How can I reach my provider with a question or issue?
If you believe there is or may be a life-threatening medical emergency, please call 911. If your child is a current patient experiencing less severe difficulties, you may reach a provider through our office number (702) 434-6920. During business hours, a receptionist will take your message and provide it to your provider’s team. We triage messages to respond promptly to urgent messages.
After hours (including weekends and holidays), you can reach your provider or the on-call physician for urgent medical issues through our office answering service at (702) 434-6920. While you are certainly welcome to visit an urgent care or emergency room if your child is experiencing difficulties, many (non-life-threatening) issues may be more directly addressed by a call to your provider.
We are here to help and are always happy to take patient calls. We have found that some patients choose to visit the ER or urgent care (at the cost of their time, and in some cases, also financial costs) because they do not want to bother the provider after hours regarding issues that could be resolved with a phone call. Please call if we can assist in any way.
For non-urgent messages and paperwork requests (physical therapy referrals, FMLA papers, insurance appeals, etc.), please allow up to two (2) business days to hear back from our team. At times, this may be longer if your provider is away at a conference or is out of the office. As providers are caring for other patients in the clinic or surgery, please plan appropriately. A provider can always be reached for urgent issues.
What Can You Expect When You Walk into the Office for the First Time?
Our front desk staff will greet you and take your paperwork. They’ll also ask you for your Identification card and your insurance card so that they can make copies for the office’s records.
What can you anticipate during your appointment?
During your visit, the provider or the medical assistants will ask you questions about your medical history and your orthopedic concerns. This will be followed by a focused orthopedic evaluation that may include obtaining x-rays, that will help us to identify a diagnosis and plan of care for your child.
Do you have to get X-Rays?
X-rays will only be taken if the provider feels it is necessary to rule in or out specific conditions. If you have previously completed x-rays with the urgent care, hospital, or previous doctors, please bring these to your appointment.
Our practice utilizes Phreesia – an online/mobile patient registration portal. Phreesia helps send mobile messages for appointment confirmation or cancellations. Online payment is also available. Ask us how.
Patient Packets
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